Shipping policy

We offer shipping throughout the UK, Europe, and International destinations. If your country is not listed at checkout, please contact us for assistance.

Pre-Orders

Pre-order items require between 14-28 business days.
Please consider this before placing an order.

Shipping Methods & Delivery Times

UK Delivery

  • Standard Delivery: 3–5 working days

International Delivery

  • Standard Delivery: 5–10 working days

Delivery timeframes begin after dispatch and do not include weekends or holidays.

Order Processing Info

Please note it is the customer’s responsibility to fully read our policy before placing an order.

Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery estimates may be affected by:

  • Public holidays
  • Customs inspection delays
  • Overseas carrier issues

Customs & Duties Policy

Please note that all customs duties, taxes, and fees imposed by the destination country are the responsibility of the customer. We are not accountable for any additional charges that may arise during the shipping process. In the event that customs or border authorities in the destination country hold your package for further assessment, we do not accept liability for any delays or issues caused by this process.

We recommend checking with your local customs office for more information regarding potential fees and regulations before placing your order.

Delivery, Lost & Missing Parcel Policy

Delivery Confirmation

Once an order is dispatched, tracking information is provided by the courier.

An order is considered successfully delivered when the courier marks it as delivered to the address provided at checkout.

Delivery may include:

  • Delivery to the main address
  • Delivery to a mailroom, reception, concierge or communal area
  • Safe place delivery (if requested by the customer through the courier)

Once the courier confirms delivery, risk and responsibility for the parcel pass to the customer.

Customer Responsibility After Delivery

It is the customer’s responsibility to ensure:

  • They check delivery notifications promptly
  • They collect their parcel as soon as it is delivered
  • They provide a secure delivery address
  • They arrange a safeplace or shop/collection point if their building has known security issues

We cannot be held responsible for theft, loss, or damage that occurs after the parcel has been delivered.

Reporting Missing Parcels

Any issues with a delivery must be reported to us within 48 hours of the courier marking the parcel as delivered.

Claims made after this time may not be eligible for investigation or compensation due to courier time limits and the increased likelihood of post-delivery theft.

Investigation Procedure

When a customer reports a missing parcel, we will contact the courier on their behalf to request:

  • GPS delivery coordinates
  • Delivery timestamp
  • Photo evidence (if available)
  • Confirmation of delivery point

We aim to provide the courier’s findings as soon as they are available.

If the Courier Confirms Mis-delivery

If the courier confirms the parcel was not delivered to the correct address or was delivered incorrectly, we will:

  • Raise this formally with the courier
  • Replace or refund the order once the courier confirms responsibility

If the Courier Confirms Successful Delivery

If the courier confirms that the parcel was delivered correctly, then:

  • The order is considered completed
  • Responsibility lies with the customer
  • Any suspected theft must be reported to the police by the customer

We can provide tracking documentation to support a police report.

Safe Place & Redirection Options

Customers are responsible for choosing secure delivery options.

Couriers offer the ability to:

  • Redirect parcels to a local shop/collection point
  • Nominate a safe place
  • Change delivery dates
  • Provide delivery instructions

Failure to use these options does not make the retailer liable for post-delivery loss.

Delivery Address

We ship to the exact address provided by the customer.

We are not responsible for:

  • Incorrect or incomplete addresses entered by the customer
  • Parcels delivered to an address the customer no longer resides at
  • Parcels accepted by building staff, concierges, or neighbours

Need Help?

If you have any questions or need assistance, please reach out — we’re always here to help. Contact us at: enquiry@byyasou.com